Hi, how can we help?

1.Add to Cart:

Add your desired products to your shopping cart.

2.Proceed to Checkout:

Once you've completed your shopping, click on 'Proceed to checkout' in your cart.

3.Enter Your Details:

On the checkout page, enter your contact, shipping, and payment details, or choose an express checkout option to autofill this information and finalize your purchase.

4.Complete Payment:

Select 'Pay Now' to finalize your order and process the payment for the items in your cart. That’s it!

If you have not yet received a shipping notification for your order:

• Contact Us Immediately: Email our support team at services@neodesk.store with your order details as soon as possible.

If you have received a shipping notification:

• No Modifications Allowed: Unfortunately, we cannot modify or cancel your order once it has been shipped.

Please Note:

• Warehouse Processing: Sometimes, even if you have not received a shipping notification, the order may already be processed and shipped by our warehouse.
• No Changes Possible: Once the order is in the shipping process, no changes can be made. We appreciate your understanding.

NeoDesk offer a variety of payment options to ensure a seamless shopping experience. Accepted payment methods include:

• Credit Cards: Visa, Mastercard, American Express, and Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay, and Shop Pay
• International Cards: Diners Club and JCB

This flexibility ensures that you can select the most convenient payment method for your needs.

Local Currency Pricing Information Applicable to the following countries and regions:

• USA
• Japan
• Canada
• United Kingdom
• Australia
• European Union Member States

NeoDesk offers local currency pricing, including all duties and taxes in the product price, for customers from the above countries, ensuring transparent and comprehensive costs. Here’s what is included:

• Product Price: Displayed in your local currency.
• Duties and Taxes: Included in the product price to avoid any surprises at checkout.
• Shipping Fees: Determined at checkout based on your location and the size and weight of the items.

This inclusive pricing model prevents unexpected costs at checkout and facilitates a smooth international shopping experience.

If you like a product that is out of stock on our website, please email us at services@neodesk.store with the product details and we we will notify you once it is back in stock.

Via Email:

Once your order has been shipped, you will receive a shipping confirmation email from NEODESK with the subject line 'Your NEODESK Order is on Its Way!' In this email, look for the 'Track Your Order' button, which will direct you to the tracking page with detailed information about the shipment status of your order.

If you encounter any issues with the 'Track Your Order' button, you can also find a direct tracking number at the bottom of the email. Clicking this link will take you directly to the carrier’s website, where you can follow the progress of your delivery.

On Our Website:

To track your order directly on our website, simply visit the NEODESK "Order Tracking" page. Enter your email address and order number to instantly view the status of your order and access detailed tracking information.

All our products are dispatched from our main warehouses located in Tokyo, Japan, Hong Kong, and the United States. We meticulously handle every order to ensure that each item meets our high-quality standards before shipping. We take pride in the efficiency and reliability of our logistics, enabling global delivery of our products swiftly and safely.

If an incorrect shipping address was provided, please contact NeoDesk customer support immediately at servieces@neodesk.store. We are usually able to intercept and update the shipment details within one business day.

Once the order has been shipped, we cannot alter the shipping address. It is essential that you contact your local postal service directly to rectify any address issues. If the postal service encounters problems reaching the recipient at the final delivery address, they may return the package.

For detailed information, please refer to our "Shipping Policy."

Delivery times vary by country and region. Typically, deliveries are completed within 15 days. For specific delivery timelines, please refer to our "Shipping Policy."

NeoDesk proudly offers free shipping services for all products to most regions worldwide. All displayed prices include taxes, ensuring no hidden fees at checkout.

Note: For remote areas, a fee ranging from $9.99 to $29.99 may apply depending on the location. 

If the tracking information indicates that the package was delivered (whether to a parcel locker, front door, porch, or another designated safe location) and you cannot find it, consider taking the following steps:

• Check with family members, roommates, or neighbors who might have accepted the package on your behalf.
• Contact the delivery company to confirm the exact drop-off location.
• Review any cameras that may have captured the delivery. If you still cannot locate the package after taking these steps, we recommend reporting the incident to the police or making a claim with the delivery service provider.

Note: NeoDesk is not responsible for packages lost in transit and cannot offer compensation for such losses.

Many of our orders involve international shipping, where initial transit updates may not be available. Updates will resume once the package reaches the destination country and is handed over to our local logistics provider. Please be patient.

If there are no updates for more than 10 days, please contact us at services@neodesk.store.

Refer to our detailed Return & Refund Policy HERE

We strive to ensure you are completely satisfied with your purchase at NEODESK. If you need to return or exchange an item, please follow these steps:

1. Visit Our Returns Page: Go to the 'Return Center' section on our website. You can find this either through your account dashboard or by visiting the link directly at HERE.

2. Fill Out the Form: Complete the return or exchange form online. You'll need to provide your order number and the reason for the return or exchange.

3. Submit Proof if Required: Once you've submitted the reason for your return, we will review it. If necessary, you may be asked to provide additional proof such as a video or other supporting documents. Returns that do not meet our requirements may not be eligible for a refund.

4. Approval and RMA Number: If your return is approved, we will send you an RMA (Return Merchandise Authorization) number and a return shipping label via email. Our logistics provider will then arrange for a pickup of the item.

5. Pack Your Items: Carefully pack the items in the original packaging, including all accessories.

6. Ship the Items Back to Us: Attach the return label and send the items back to the address provided. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

7. Receive Your Refund or Exchange: Once we receive your items and inspect them, we will process your refund or exchange. Refunds will be issued to the original method of payment, and exchanges will be sent to the address on file.

Please note: Items must be returned within 30 days of receipt, and they must be in new, unused condition. Some items may be subject to restocking fees.

For any specific questions or concerns about returning or exchanging an item, please contact our customer service at services@neodesk.store.

Thank you for choosing NeoDesk and giving our product a second chance. Here are the details of NeoDesk's warranty policy:

NeoDesk Warranty Statement

At NeoDesk, we prioritize design and quality above all else. Using the highest quality and longest-lasting materials is one of the most important aspects of our product design.

We offer a one-year manufacturer’s warranty from the date of delivery for all NeoDesk products.

NeoDesk warrants its products against defects in materials, manufacturing, or workmanship under normal use, subject to the conditions outlined in this limited warranty. This warranty does not cover damages resulting from negligence, misuse, normal wear and tear, modifications, accidents (such as dropping the product), or failure to follow the instructions.

NeoDesk is not responsible for the repair or replacement of any smartphone, accessories, or other devices not manufactured by NeoDesk.

What Is Covered Under the Warranty?

All items purchased at full price or from NeoDesk promotional sales are covered under the above warranty policy.

All items purchased from the NeoDesk Warehouse Sale program are also covered by a one-year warranty.

What Is Not Covered Under the Warranty?

The following situations are not covered under NeoDesk’s warranty:

1. Damages resulting from normal wear and tear, installation or removal, misuse, abuse, or modifications to the product.
2. Any damages arising from the use of any NeoDesk product.
3. The warranty does not cover the repair or replacement of electronic devices and/or other personal property.
4. Products not purchased from an authorized NeoDesk reseller.

How to Submit a Warranty Claim?

To submit a warranty claim, please send the details to services@neodesk.store.

At NeoDesk, we are committed to delivering high-quality products and excellent customer service. If you have any questions regarding our warranty policy, please do not hesitate to contact our customer service team.

To ensure a smooth and efficient warranty claim process, please follow the checklist below:

1. Document the Issue:

   • Take a clear picture or record a short video (max 10MB) of the issue you’re experiencing with your NeoDesk product. These visual aids are very helpful for our team to diagnose and troubleshoot the problem. Attaching demonstrative pictures or videos to your warranty claim form will help us assist you better.

1. Prepare Your Purchase Information:

   • If you purchased the item from neodesk.store, please have your NeoDesk order number ready.
   • If you purchased from an authorized NeoDesk reseller, please have either your confirmation email or proof of purchase ready.

1. Submit Your Warranty Claim:

   • Email all necessary information, including the pictures or videos, and your purchase details to services@neodesk.store.

1. Review and Response:

   • Our Customer Support Team will review your application and respond via email as soon as possible. We may offer additional troubleshooting steps before proceeding with the warranty process.
   • If your claim is approved, we will arrange for a replacement or provide store credit. If applicable, NeoDesk will cover any return shipping fees.

At NeoDesk, we are committed to providing high-quality products and excellent customer service. If you have any questions regarding our warranty process, please feel free to contact our customer service team.