Returns & Exchanges

You can return or exchange any product within 30 days of delivery.

1. Eligibility for Return/Exchange:

• Unused Products:
  Products must be unused, in their original packaging (including product box and accessories), and show no signs of wear (scratches, scuffs, etc.).
  
• Defective or Damaged Products:
  If the product is defective or damaged, you are eligible for a free replacement or full refund, and NeoDesk will cover all shipping costs.
• Non-Eligible Products:
  Products that have been used, are damaged by the customer, or are missing original packaging/accessories are not eligible for return or exchange.

2. Cancellation Policy:

• Orders can be canceled within 24 hours of purchase by contacting services@neodesk.store.
  
• If the order has already been shipped, cancellation is no longer possible, and the return process must be initiated instead.

1. Submit Your Request

Visit our Return Center and provide:

• Your order number.
• The email address used for the purchase.
• A detailed description of the issue.
• Photos or videos of the product to support your claim (for quality-related issues).

2. Approval of Request

• Once approved, you will receive an email with a prepaid return shipping label.

3. Schedule Pickup

• After preparing your package with the return label, a courier will contact you to schedule a convenient pickup time.

4. Return Process

• The courier will collect the return package from your address.

5. Inspection at Warehouse

• Upon receiving the returned product at our designated warehouse, we will inspect it to ensure it meets the return criteria.

6. Refund/Replacement Processing

• If eligible, refunds or replacements will be processed within 3 business days for PayPal and 7 business days for credit/debit card payments after inspection.

*Return Address
If you are unable to follow the steps outlined above to initiate your return, please email us at services@neodesk.store. We will provide you with the return address and further instructions to complete your return.

1. PayPal Payments

Refunds will be issued to your PayPal account within 3 business days after the returned product is received and inspected at our warehouse.

2. Credit/Debit Card Payments

Refunds will be issued to your card-issuing bank within 7 business days after the returned product is received and inspected at our warehouse. Please contact your bank for further details.

1. For Quality Issues

NeoDesk will cover all return shipping costs if the product is defective or damaged.

2. Credit/Debit Card Payments

Refunds will be issued to your card-issuing bank within 7 business days after the returned product is received and inspected at our warehouse. Please contact your bank for further details.

The following products are not eligible for return or refund:

• Products damaged due to misuse, negligence, or accidents (e.g., water damage, scratches).
  
• Products modified or repaired without authorization.
  
• Products without original packaging or accessories.
  
• Products purchased from unauthorized sellers or third-party channels.

For any questions or to initiate a return, please contact our support team:

• Email: services@neodesk.store