Shipment & Delivery
Order Processing
1. Cut-off Time for Same-Day Shipping
- Orders placed before 4:00 PM Eastern Standard Time (EST) (GMT-5) from Monday to Saturday will be processed and shipped the same day.
- Orders placed after 4:00 PM EST, on Sundays, or on public holidays will be processed and shipped on the next business day.
2. Non-Working Days and Holidays
- We do not process or ship orders on Sundays or public holidays. Orders placed on these days will be handled on the next business day.
- During peak seasons or holidays, processing times may extend to up to 2 business days.
3. Backordered or Preordered Items
- If your order includes backordered or preordered items, the entire order will be held until all items are ready to ship. This may result in a delay in the overall processing and shipping timeline.
Shipping & Delivery
NeoDesk ships orders from our fulfillment centers in Hong Kong or Shenzhen, China, depending on your shipping address and the items purchased. We aim to deliver your order efficiently and reliably.
- Orders under $39.99: A standard shipping fee will be applied at checkout.
- Additional Shipping Fees: Certain locations, such as Hawaii, Alaska, and Puerto Rico, may incur extra shipping charges. These fees will be displayed during checkout after you enter your shipping address.
Shipping Partners:
NeoDesk collaborates with reliable logistics providers, including USPS, DHL, FedEx, DPD, EMS, and local postal services, to ensure secure and timely delivery.
Important Notes:
- We do not ship to APOs, military bases, or unsupported countries.
- If your country is not listed in the table above, we regret that we currently cannot provide shipping services to that location.
VAT & Duties
NeoDesk is committed to providing a transparent and hassle-free shopping experience for international customers.
- Taxes and Duties Covered: For orders shipped to supported countries, NeoDesk covers all VAT and customs duties. You will not be required to pay any additional fees upon delivery.
- No Hidden Costs: The total cost of your order, including all taxes and duties, will be displayed at checkout. Please review your order details to confirm.
Note: If you have any questions regarding VAT, duties, or total costs, please contact us at services@neodesk.store.
Order Tracking
Once your order has been processed and handed over to the logistics provider, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.
Our system will continuously track your package and send email updates on its status until it is delivered.
If you do not receive the tracking email, please check your spam folder or contact us at services@neodesk.store for assistance. Alternatively, you can visit our Track Your Order page on our website to check the status of your order.
FAQs
Does the item come with free shipping?
Free shipping is available for all orders over $39.99.
Note:Additional shipping fees may apply for certain locations, such as Hawaii, Alaska, and Puerto Rico. These fees will be displayed during checkout.
What countries do you ship to?
We currently ship to the following countries:
- United States
- Canada
- Australia
- United Kingdom (UK)
- Ireland
- Austria
- Belgium
- Spain
- Poland
- Denmark
- Germany
- France
- Netherlands
- Norway
- Portugal
- Sweden
- Switzerland
- Italy
Other countries are currently unsupported. If your country is not listed here, we regret that we cannot provide shipping services at this time.
How do I check the status of my package?
Once your order is processed, you will receive an email with a tracking number and a link to track your package. You can also visit our Track Your Order pagefor real-time updates.
If you do not receive the email:
1.Check your spam or junk folder.
2.Contact our support team at services@neodesk.store for assistance.
How long does delivery usually take?
Processing Time:1-2 business days.
Shipping Time:For orders shipped to the United States, delivery takes 5-8 business days after processing. The total estimated time from placing your order to delivery is 6-10 business days.
Note: Delivery times may be extended during peak seasons or holidays.
How will my product be shipped?
NeoDesk works with trusted logistics partners, including USPS, DHL, FedEx, DPD, EMS, and local postal services, to ensure secure and timely delivery.
I ordered more than one item. Will they all be delivered at the same time?
Items ordered on the same day are usually shipped together. However, if your order includes pre-ordered items or products shipped from different warehouses, the delivery dates may vary. In such cases, you will receive separate tracking numbers for each shipment.
Can I change my delivery address after the product has shipped?
Address changes can only be made within 1 business day after placing your order. Once your order has been shipped, changes are not possible.
If the package is returned due to an incorrect address, you will be responsible for additional shipping fees to resend the package.
What do I do if I receive a product that’s different from what I ordered?
Please email us at services@neodesk.store with:
- Your order ID.
- Photos of the shipping label.
- Photos of the product box and the product itself.
Our support team will review your request and provide a resolution, including a replacement or refund, based on your preference.
I didn’t receive all the products I ordered. What should I do?
If you are missing any items:
Email us at services@neodesk.store with your order ID and photos of:
- The shipping label.
- The product box and its contents.
We will confirm the missing items and arrange for a replacement or refund after obtaining your consent.
TARIFF
NeoDesk covers all VAT and customs duties for orders shipped to supported countries. You will not need to pay any additional fees upon delivery.